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your SafeLink Wireless phone number when contacting us so we can give you the best possible service. Most questions can be answered in the FAQ section. Interested in finding out about TracFone's prepaid service? When texts with photos would not go through to my email I called 3 times! very poor customer service and inability to fix or help with equipment and connection problems. .. We aim to provide readers with the most up-to-date information available about today's. It is also possible the website owner has a configuration error on their end, If you are sure the e-mail address you provided is correct, try contacting an administrator. . which lists the number of times you edited it along with the date and time.
For more information about reviews on ConsumerAffairs. I was unable to make or receive calls even though I had 5 bars. When I returned home I called them and was told that because I was out of my zip code that is why I was unable to make or receive calls. The only way to remedy this is to have contacted them while I was on vacation and have my zip code and phone number changed. As far as I am concerned this is false advertising.
When I got home, I chatted with a guy named Nestor. He was much nicer but not much help either. I was to contact them again after the 24 hours and they would manually add the gig.
I called in today approximately 26 hours later and spoke with a woman.
She said she was doing some calculations and checking daily use and stuff. Went off to talk to her supervisor, came back and did some more calculations and checking and then told me there was no way to prove what my balance was before the purchase so there was nothing she could do. Ok, so what calculations and checking was she doing? What really makes me the angriest, though, is that I had proof and deleted it. I have had a ton of trouble with their app. I saw I was getting low low to me would be below 1 gig and resolved to make a purchase soon.
Unfortunately, after I made the purchase, I deleted the text. There needs to be a different way of doing these purchases from the web.
There should be an actual redemption step. Or it should show up immediately. On other purchases, it has taken quite a bit for it to show up which is why it took me so long to contact them. I kept waiting for it to show up automatically All of the following categories constitute Personal Information. Customer Identifiable Information — As the term suggests, "customer identifiable information" is a portion of the personal information which can be associated with a specific individual, entity or device.
Examples include customer name, date of birth, address, telephone number, e-mail address, partial or full social security number, device ID and geolocation.
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The collection of customer identifiable information is a critical element in TracFone's day-to-day operations in order to conduct business and offer services and to maintain the highest level of customer service for all customers and website visitors. TracFone endeavors to safeguard the customer identifiable information obtained from its website users and visitors collectively, "customers" from any unauthorized intrusions.
Customer Proprietary Network Information CPNI — This information is a subset of the personal Information that is generated in connection with the telecommunications services we provide to you.How to choose the right online dating site. - 3 Tips for choosing an online dating site. #askRenee
CPNI includes, for example, call details, call location information, and certain information about your rate plans and features. CPNI does not include your name, address, and phone number. Financial Information — TracFone collects credit card information, including account number, card holder name and address for payment of products and services purchased by customers. TracFone will share the mobile number with the HMO providers associated with those customers.
Network and Device Information — We may collect information about your use of your device and our network, how you use or access our service or website, WiFi usage, and performance information.
TracFone may also collect anonymized aggregated network strength data. This data may combine geolocation information, signal data and other information to help TracFone monitor the strength and reliability of the services we provide to our customers. Children — TracFone websites are not structured to attract children under the age of TracFone believes there is no information on its websites which are inappropriate or objectionable for viewing by children.
TracFone does not knowingly, directly or passively collect information from children under the age of Of course, wireless devices and services purchased for family use may be used by minors without the knowledge of TracFone.
If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy. TracFone does not have access to the content of private e-mail communications and text messages that are transmitted using TracFone services. How information is collected: We collect personal and non-personal information from customers based upon our business relationship and the nature of the products and services we provide.
You supply information to us when you use our products and services, when you visit our web site, make a purchase from us, or when you establish or modify an online account. Additionally, you may also provide us with information when you interact with our customer service representatives or participate in online surveys. We also automatically collect information associated with your use of your device and our products and services.
When you visit our website, we may store information on your computer that allows us to identify you immediately. This process is often referred to as "cookie" technology. More specifically, a cookie is a commonly used Internet standard which stores, in a very small text file on the customer's hard disk, information specific to the customer.
How information is used: TracFone uses your information for various purposes, including but not limited to, billing purposes such as the auto-refill program, to provide or change service, to anticipate and resolve problems with your service, or to inform you of products and services that better meet your needs. This means that TracFone may use your information in conjunction with information available from other sources, to market new services that may be of interest to you.
We use third-party advertising companies to serve ads on our behalf. These companies employ cookies and action tags to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. Please note that by "opting out" you will no longer receive targeted advertising.
You will, however, continue to receive general advertising in the form of generic ads. TracFone uses mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone.
This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
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Information Sharing Your wireless number may be appended in the context of text messaging services operated by third party vendors. These vendors directly contact customers on behalf of TracFone, via text messages, with a series of marketing materials, reminders, etc. An opt-out mechanism is provided in these messages in compliance with applicable laws.
TracFone will not, however, disclose your customer identifiable information to third parties who want to market products to you without your express, written or equivalent electronic consent.
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The software is used to collect survey or feedback information or support real-time chat sessions from customers who visit our website and utilize these tools.
Information from your web session, including your device serial number, phone number, and account email may be associated with your responses when utilizing these tools.